IT Service and Support for SMB

With ocITsolutions, you can “grow as you go.” This means you have the flexibility to start with the managed IT services that make the most sense for your organization, and then grow with us as your needs grow. Many small business owners who are responsible for IT prefer that we take IT off of their hands. In these cases, we host and manage their entire IT infrastructure, including desktops, servers, networks and more with solutions specifically designed to deliver top level IT services to SMB.

What ocITsolutions could do for your SMB:

  • Manage and monitor desktops, servers and networks
  • Install, manage and update virus, spam and spyware/malware software (security)
  • Install and manage software updates and patches
  • Back up servers and workstations
  • Install and manage firewalls
  • Host your email in our data centers
  • Provide anywhere access to your email
  • Provide 24/7/365 IT support via the ocITsolutions Customer Care Center—located in U.S.
  • Provide you with a Client Portal, to make sure your issues and concerns are addressed and you continue to be thrilled with ocITsolutions

Services can be offered based on your IT management needs. Contact ocITsolutions to learn more.

Options

  • Cloud Solutions – A secure, affordable, trouble-free alternative to purchasing, managing and maintaining desktop equipment.
  • Desktop Encryption – ocITsolutions provides whole disk encryption for laptops and desktops running Microsoft Windows and Apple Mac operating systems. We fully manage the entire encryption process, including administering policies, users, configurations and other aspects. Desktop encryption is an optional service.
  • Email Options – Email is the lifeblood of many organizations. We offer the following options for our hosted email service:
    • Smart phone mobility
    • Email archiving
    • Archiving for compliance
    • Email encryption

We’ll work closely with you to make sure your particular needs are met. To get the IT support your business needs, trust ocITsolutions to deliver flexible and simple solutions.

Contact ocITsolutions to see how our Total IT Management For Small and Mid-size Businesses can help your company achieve IT Peace of Mind.

24X7-network-monitoring

It is safe to say everyone prefers to know in advance when something STARTS to go wrong way before the damage gets too big to handle. For example, you would like to know when a cavity starts to form in one or more of your teeth, way before it ends up as an unavoidable ROOT CANAL. Simply because it is cheaper, less painful, and takes much less time to deal with it in the early stage.

The bad news is we don’t have an early warning system for our teeth yet. The GOOD NEWS is we have such system for the computer network devices. A small piece of software will be installed on each computer/server to monitor its health, and notify the administrator of potential issues as soon as they start developing. A good example is that your computer hard drive does tell your operating system about deterioration in its health, but no one knows about it until it is too late. We now can monitor the hard drive and fire a notification to our Network Operation Center staff so they could take the necessary steps in mitigating the risk.

Another advantage of monitoring is when something goes wrong after hours. The notification is sent right away and our Engineers spring to action to resolve the issue before your employees are back at work, or dispatching outside vendors to show up first thing in the morning.

Find out more about how we can keep a close tab on the health of your systems

network maintenance

Imagine if there was a dental hygienist who was readily availble 24×7 to brush your teeth and floss them every time you ate something. You will not need to worry about cavities again, right? The same sort of concept holds true for your computer system. Our automated software does more than just monitoring the health of your network devices. It allows us to run maintenance around the clock. It is impossible to dedicate a technician to each computer 24×7 to run maintenance routines when they are required. Employ our smart maintenance application to perform around the clock maintenance of each computer/server each month for less than an hour’s worth of a computer technician’s pay.

VOIPThe world of Telephony has changed dramatically. Out with the OLD, EXPENSIVE, BULKY, LIMITED phone systems. In with the NEW, INEXPENSIVE, SMALL, FEATURE-rich IP Telephone Systems.

Get a full fledged powerful IP Phone system for what you used t0 pay for Voice mail only, and get features like:

Intra-branch extension to extension free calls, Voice mail,  call forwarding, Find-me-follow me, call recording, call monitoring, ACD (Automatic Call Distribution), Ring Groups, Circular Groups, CRM integration, Call Accounting, Application sharing, Soft Phone, Video Conference, Audio Conference Bridge, Remote phones, Cell phone Apps, Video Phone, and many other features.

cloud

To Cloud or Not to Cloud is the question.

What is cloud anyway?

It is placing your files or your line of business software on a server in a Data Center then allowing your users access to the files or software from where ever they are. A good example of Public Cloud Software is Gmail and Google Docs. You place your files on their servers and access your files and emails via your Internet browser.

Private cloud is when you make your own office server accessible from outside the office, or place the server inside a Data Center to be accessible by you or your employees. Many small businesses prefer the private cloud because they have more control over it. In most cases, it is more cost effective to keep the server in your office as opposed to paying a Data Center to host it for you for a monthly recurring fee. This way, even if your Internet access is interrupted at the office, you can still access the  files through your LAN (Local network). Outside users will not have access though.

Give us a call if you consider moving to the cloud so we could discuss all operational and financial aspects of your data migration to see what type of cloud options are available to your industry and how your business could benefit from available cloud technologies.

ocITsolutions proudly serves clients from following cities in Orange County, Riverside County, and Los Angeles county:

North Orange County: Brea, Buena Park, Cypress, Fullerton, Garden Grove, La Habra, Los Alamitos, Placentia, Seal Beach, Yorba Linda, Westminster.
Central Orange County: Anaheim, Costa Mesa, Irvine, Fountain Valley, Huntington Beach, Newport Beach, Corona Del Mar Orange, Santa Ana, Tustin.
South Orange County: Aliso Viejo, Dana Point, Laguna Beach, Laguna Hills, Laguna Niguel, Lake Forest, Mission Viejo, San Juan Capistrano, San Clemente, Rancho Santa Margarita, Foothill Ranch and Southern California Inland Empire.
Riverside County: Corona, Moreno Valley, Temecula, Riverside.
Los Angeles County: Bellflower, Cypress, Diamond Bar, Lakewood, Long Beach, Santa Fe Springs.