Outsourcing IT Support Services
Outsourcing can be defined as “the strategic use of outside resources to perform activities traditionally handled by internal staff and resources.” Businesses are opting for outsourced IT for any or all of the following reasons:
- To free up capital and human resources from routine, repetitive maintenance tasks so they can focus on innovative solutions that can help them GROW.
- To reduce the costs and IT related expenses.
- To tap into the experience and expertise that a firm specialized in IT can provide.
But these reasons aren’t enough to implement a successful outsourcing program. Companies must ensure they consider every component and can meet the requirements for successful outsourcing. Whether you outsource level 1 support or your entire IT to a third party company, there are a few important questions that must be addressed:
1- How critical is IT to your business?
2- What are the current challenges faced by your IT team?
3- How much do you spend on various licenses and software to maintain your IT infrastructure?
4- Is there any predictability when it comes to your IT expenses?
What can we do?
We start by standardizing and stabilizing your environment so there are less hiccups. Then, we evaluate your operation to see where you can cut costs AND improve efficiency. Once the environment is normalized we start monitoring it 24/7/365 to detect issues before they arise, so your employees can work as effective as possible. Through automation and ongoing monitoring, we try to eliminate IT issues as much as possible. But, our team of help desk engineers are available 24/7 to resolve your IT related issues if any unforeseen IT problems interfere with your work.
We do offer plans and packages that fit most SMBs. We can also customize any of the packages to meet your specific needs. (view plans and pricing).
The next step
Contact us and schedule a free consultation if you are confident that outsourcing IT services is the right decision for your company. We’ll start by running a free audit of your IT infrastructure and present the findings to you. There is no obligation and the cost analysis is free of charge.
- Over 20 years serving So-Cal businesses
- Trusted by over 100+ small and mid sized companies
- Local and on-demand IT tech support services