Managed IT Services Pricing
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| Monitoring & Alerting: |
| Proactive Maintenance: |
| Anti-virus/Anti malware |
| Microsoft Office 365: |
| Guaranteed Response: |
| User Support: |
| Remote |
| Onsite |
| Server Support: |
| Physical |
| Virtual |
| Disaster Recovery: |
| Business Continuity: |
| Cyber Security: |
| vCIO: |
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Essential $29.95 |
|---|
| 24/7/365 |
| 24/7/365 |
| Business-grade Licenses |
| Not included |
| Yes |
| $150.00/hr |
| $175.00/hr |
| . |
| $199 |
| $99 |
| Add on* |
| Add on* |
| Add on* |
| Not included |
|
Productivity $84.95 |
|---|
| 24/7/365 |
| 24/7/365 |
| Business-grade Licenses |
| Email (50 GB) |
| Yes |
| Unlimited (free) |
| $150.00/hr |
| . |
| $199 |
| $149 |
| Add on* |
| Add on* |
| Add on* |
| Not included |
|
Professional $129.95 |
|---|
| 24/7/365 |
| 24/7/365 |
| Business-grade Licenses |
| Email + Office 2016 (E3) |
| Yes |
| Unlimited (free) |
| Unlimited (free) |
| . |
| $299 |
| $199 |
| Add on* |
| Add on* |
| Add on* |
| 1 hour/Month |
|
Enterprise $169.95 |
|---|
| 24/7/365 |
| 24/7/365 |
| Business-grade Licenses |
| Email +Office 2016 (E3) |
| Yes |
| Unlimited (free) |
| Unlimited (free) |
| . |
| $299 |
| $199 |
| Included (15+ user. 1TB) |
| Included (15+ user. 1TB) |
| Included |
| 4 hours/Month |
*Disaster Recovery and Business Continuity Add on: calculated based on data volume (minimum 15 users)
*Cyber Security Add-on ($9.95/user/month): 2 Factor Authentication, Password Management, Single Sign-on, Secure Remote Access, AI Threat Detection/Management & Remediation.
All plans include these essential features:
24×7 Performance Tuning:
Automatic routine maintenance to keep your systems at peak performance.
24×7 Monitoring
We keep an eye on your computers, Servers, and Network so you can focus on your business and sleep well.
Business Grade Security
Professional Anti-virus and Anti-spyware to keep your computers safe from dangerous attacks coming from every corner of the internet.
Updates & Security Patches
Our Virtual Technicians keep your computer systems up to date with all Windows, Java, and Adobe updates.
HelpDesk and IT support services:
Augment your existing team if you already have a good IT team in place. If not, your staff are one click or phone call away from getting assistance when they need it.
Unlimited remote and onsite support is available at no extra cost (package 3 and Package 4).
Here is why others have selected us:
Getting started is easy:
1. Complete the signup form to receive a call from a solution adviser.
2. Discuss your needs and schedule your service setup.
3. Enjoy the peace of mind while we manage your entire network.
Frequently asked questions
1- What is guaranteed response time?
Guaranteed response time is maximum time to respond to an issue based on severity. Emergency issues are responded to immediately. Since criticality of issues are different from industry to industry, we can discuss your needs and adjust the Service Level Agreements accordingly.
2- Is your support team located in another country?
No, our support team is comprised of Engineers hired locally. Your systems are too important to put them in the hands of lower paid technicians, and although there are talented people in other countries, the language barriers could create major problems as a result of miscommunication.
3- What sets you apart from other IT firms in my area?
Most IT firms are founded by technical minded people who are very narrowly focused on logical problem solving. Running a business is all about being practical. Instead of cookie cutter solutions that make it more profitable for the service provider, our solution advisers spend time to understand and capture your business workflow in order to design solutions that do not disrupt the tried and true ways your business moves forward.
4- Can I just call when we have a problem instead of fixed monthly payment?
This was the norm up until a few years ago when businesses still relied on paper based processes and could wait a day or longer for someone to show up and fix things. Today, even a few minutes seems like an eternity. In order to provide Guaranteed response times, we need to keep enough people on staff to provide timely service.
5- Can we choose from services not included in the package such as Backup/Disaster Recovery without signing up for the Enterprise package?
Absolutely. Our company’s focus is not forcing people into specific package. Our main focus is to provide clients with peace of mind. We are here to help you with all your needs.
6- Do we need to sign a contract or is it month-to-month?
You can certainly choose either option. Our term agreements come with a satisfaction guarantee and can be cancelled after 60 days with no penalties. Just like Telecommunication agreements or apartment rentals where month-to-month is priced higher, the prices offered here are based on term agreements to allow us recoup our investment in getting a new client on-board. If you are more comfortable with a month-to-month agreement, you can start that way and once you get to know why other companies have kept us around for as long as 18 years, you can always switch over to a term agreement and avoid the additional 20% in cost for month-to-month.